Guest Service Representative/Cashier
Nothing Bundt Cakes Laurel Nothing Bundt Cakes Laurel Laurel, MD Laurel, MD Full-time Full-time From $13 an hour From $13 an hour 16 hours ago 16 hours ago 16 hours ago We are now hiring for two GSR shift positions! Evening and Saturday - 8-12 hours per week, 3:
00-7:
00 weekdays and Saturdays (shift times vary).
If you are a high school student applying for this position, please note we allow 1-2 sport breaks per year for this position, depending on staffing availability.
Daytime/weekday - approximately 18-24 hours per week, starting as early as 9:
00 and finishing by 3:
00.
Some Saturdays as needed.
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes.
The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression.
The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
Maintains a consistent work attendance and punctuality record.
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Crafts full sized cakes and Bundtlet towers according to NbC standards.
Works on side duties such as stocking, preparing crafting items, fluffing bows, and pricing retail at any time not engaged with a guest.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Knowledge, Skills, and Abilities:
WORKS EFFICIENTLY AND WITH A SENSE OF URGENCY AT ALL TIMES.
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
Is diligent, organized and self-motivated.
Has the ability to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands, and fingers.
Has the physical capacity to lift items of moderate to heavyweight (as much as 50 pounds) and stand for extended periods of time.
Has the ability to understand and carry out oral and written instructions and request clarification when needed.
Is comfortable with new technology and has the ability to operate a point-of-sale system.
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.
S.
currency.
Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Core Values and Competencies:
Servant's HeartGoes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
Keeps the good of the team or guest ahead of personal interests or gain.
Displays humility and empathy in interactions with others.
Spirit of a ChampionDemonstrates pride in responsibilities, an intense drive and a passion to succeed.
Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
Operates with a strong sense of urgency and adheres to NbC brand standards.
Genuine ConnectionsProjects warmth, enthusiasm, and optimism that attracts others.
Builds positive, productive relationships with all team members.
Listens actively and communicates openly, clearly and respectfully.
Education, Certifications and Work Experience Requirements:
While no formal education or work experience is required, previous experience in customer service or in an operational support role at a food service establishment is a plus.
ServSafe Certification is a plus.
Job Type:
Full-time Pay:
From $13.
00 per hour
Benefits:
Employee discount Shift:
4 hour shift Evening shift Weekly day range:
Every weekend Monday to Friday Rotating weekends Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
00-7:
00 weekdays and Saturdays (shift times vary).
If you are a high school student applying for this position, please note we allow 1-2 sport breaks per year for this position, depending on staffing availability.
Daytime/weekday - approximately 18-24 hours per week, starting as early as 9:
00 and finishing by 3:
00.
Some Saturdays as needed.
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes.
The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression.
The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
Maintains a consistent work attendance and punctuality record.
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Crafts full sized cakes and Bundtlet towers according to NbC standards.
Works on side duties such as stocking, preparing crafting items, fluffing bows, and pricing retail at any time not engaged with a guest.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Knowledge, Skills, and Abilities:
WORKS EFFICIENTLY AND WITH A SENSE OF URGENCY AT ALL TIMES.
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
Is diligent, organized and self-motivated.
Has the ability to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands, and fingers.
Has the physical capacity to lift items of moderate to heavyweight (as much as 50 pounds) and stand for extended periods of time.
Has the ability to understand and carry out oral and written instructions and request clarification when needed.
Is comfortable with new technology and has the ability to operate a point-of-sale system.
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.
S.
currency.
Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Core Values and Competencies:
Servant's HeartGoes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
Keeps the good of the team or guest ahead of personal interests or gain.
Displays humility and empathy in interactions with others.
Spirit of a ChampionDemonstrates pride in responsibilities, an intense drive and a passion to succeed.
Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
Operates with a strong sense of urgency and adheres to NbC brand standards.
Genuine ConnectionsProjects warmth, enthusiasm, and optimism that attracts others.
Builds positive, productive relationships with all team members.
Listens actively and communicates openly, clearly and respectfully.
Education, Certifications and Work Experience Requirements:
While no formal education or work experience is required, previous experience in customer service or in an operational support role at a food service establishment is a plus.
ServSafe Certification is a plus.
Job Type:
Full-time Pay:
From $13.
00 per hour
Benefits:
Employee discount Shift:
4 hour shift Evening shift Weekly day range:
Every weekend Monday to Friday Rotating weekends Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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