CSR - Customer Service Representative
Laurel, MD Laurel, MD Full-time Full-time $17 - $20 an hour $17 - $20 an hour 20 hours ago 20 hours ago 20 hours ago Job Title:
Customer Service Representative Job Category:
Service Department Job Type:
Full-time Are you passionate about delivering exceptional customer service? Bray and Scarff, one of the nation's largest independent appliance retailers, is seeking a Customer Service Representative to join our dynamic team.
With over 90 years of experience, we pride ourselves on providing our customers with not only top-quality appliances but also an unforgettable experience from start to finish.
Join us in our mission to become the premium retail destination in our market! Role Overview:
As a Customer Service Representative at Bray and Scarff, you will be responsible for delivering top-notch customer service by utilizing your people-first attitude and excellent interpersonal skills.
Your role will involve supporting the customer service team with accuracy and efficiency, while maintaining strong relationships between departments and ensuring exceptional customer satisfaction.
Attention to detail, exceptional written and verbal communication skills, and efficient problem-solving abilities are key qualities we are seeking.
Key
Responsibilities:
Engage with customers in a calm and positive manner, providing excellent service at all times Handle a high volume of inbound and outbound calls efficiently Cultivate positive relationships with customers through open and effective communication Provide complete and accurate information to customers in a timely manner Resolve product or service problems by understanding customer complaints, determining the cause, and selecting the best solutions Take ownership of customer issues, following through to resolution and ensuring customer satisfaction Maintain detailed records of customer interactions, including resolutions and follow-up actions required Demonstrate effective communication skills and adhere to established communication procedures and guidelines Perform other assigned duties as necessary Skills/
Qualifications:
Minimum of 2 years of customer service experience Excellent written and verbal communication skills with strong listening abilities Adaptable and able to make sound decisions in a fast-paced environment Highly organized, detail-oriented, and able to manage multiple tasks effectively Strong team player who can collaborate with colleagues Proficiency in Microsoft Office applications is preferred, but not required Ability to sit for extended periods while engaging with customers Bray & Scarff is an equal opportunity employer, committed to building a diverse workforce and fostering an inclusive, people-first culture.
We do not discriminate on any protected basis, such as disability or veteran status, and adhere to all applicable non-discrimination laws.
If you are passionate about providing exceptional customer service and are ready to join a team that values customer satisfaction above all else, we would love to hear from you.
Apply today to be considered for this exciting opportunity! Job Type:
Full-time Pay:
$17.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office
Experience:
Customer Service:
2 years (Required) Conflict management:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative Job Category:
Service Department Job Type:
Full-time Are you passionate about delivering exceptional customer service? Bray and Scarff, one of the nation's largest independent appliance retailers, is seeking a Customer Service Representative to join our dynamic team.
With over 90 years of experience, we pride ourselves on providing our customers with not only top-quality appliances but also an unforgettable experience from start to finish.
Join us in our mission to become the premium retail destination in our market! Role Overview:
As a Customer Service Representative at Bray and Scarff, you will be responsible for delivering top-notch customer service by utilizing your people-first attitude and excellent interpersonal skills.
Your role will involve supporting the customer service team with accuracy and efficiency, while maintaining strong relationships between departments and ensuring exceptional customer satisfaction.
Attention to detail, exceptional written and verbal communication skills, and efficient problem-solving abilities are key qualities we are seeking.
Key
Responsibilities:
Engage with customers in a calm and positive manner, providing excellent service at all times Handle a high volume of inbound and outbound calls efficiently Cultivate positive relationships with customers through open and effective communication Provide complete and accurate information to customers in a timely manner Resolve product or service problems by understanding customer complaints, determining the cause, and selecting the best solutions Take ownership of customer issues, following through to resolution and ensuring customer satisfaction Maintain detailed records of customer interactions, including resolutions and follow-up actions required Demonstrate effective communication skills and adhere to established communication procedures and guidelines Perform other assigned duties as necessary Skills/
Qualifications:
Minimum of 2 years of customer service experience Excellent written and verbal communication skills with strong listening abilities Adaptable and able to make sound decisions in a fast-paced environment Highly organized, detail-oriented, and able to manage multiple tasks effectively Strong team player who can collaborate with colleagues Proficiency in Microsoft Office applications is preferred, but not required Ability to sit for extended periods while engaging with customers Bray & Scarff is an equal opportunity employer, committed to building a diverse workforce and fostering an inclusive, people-first culture.
We do not discriminate on any protected basis, such as disability or veteran status, and adhere to all applicable non-discrimination laws.
If you are passionate about providing exceptional customer service and are ready to join a team that values customer satisfaction above all else, we would love to hear from you.
Apply today to be considered for this exciting opportunity! Job Type:
Full-time Pay:
$17.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office
Experience:
Customer Service:
2 years (Required) Conflict management:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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