Full Time CDL A Delivery Agent Laurel MD

Company Name:
The Delivery Agents' primary function is delivery and distribution of Nestle products on an assigned route within prescribed timelines. Deliver and unload palletized orders; check product quantities for accuracy; and maintain paperwork from distribution center. Delivery Agents manage customer expectations regarding delivery and receiving instructions and back room storage. The Delivery Agent effectively communicates with Salesperson and/or Manager and continuously stays current on all State and D.O.T. regulations and requirements.
o Create rapport with appropriate staff members in all accounts, communicate with staff during deliveries, respond to customer requests, and forward customer requests on to sales representative as needed. Communicate with sales representative on special needs stores. Provide world class customer service
o Follow the procedures outlined in the standardized work practices as verified on work-withs. Eliminate waste and maximize productivity through operational standards work (Keep product mobile, no re-work, grab pallets on the way in etc.) Follow Road-net Schedule.
o Maintain neat and orderly Backrooms, pick up credits on appropriate basis, place loads in proper freezer area, follow store procedures, and complete paperwork appropriately.
o Complete proper paperwork for returns, miss-picks, and transfers. Physically return product to warehouse when needed. To achieve Above Expectation when physical inventory is completed the variance should be zero.
o Conduct activities in a safe manner, follow corporate safety guidelines and requirements (no cell phones while driving, Pre-trip/ Post-trip inspections, proper bending, hand safety, etc.), use PPE, proactively address any unsafe conditions observed, locks vehicle, and completes DOT paperwork. Keep a clean and orderly cab and trailer.
o Prepare truck for operation by inspecting general condition-validating adherence to DOT standards.
o Demonstrate Decision Driving skills including proper following distance, proper eye lead, proper stopping distance, checking intersections, using safety wedge, properly using horn, left/ right turn execution, using seat belt, checking and scanning mirrors, maintaining proper speed, observing proper lane, parking in appropriate locations and avoiding backing.
o Respond to change with positive attitude, offers suggestions for improvements to increase effectiveness of change, support new initiatives, and maintain an open mind.
o Communicate directly with team members on issues, openly shares ideas with others, encourage performance in others, give feedback when needed, train new employees when applicable.
o Other duties as assigned

o Drive business growth, drive for results, win in the market place
o Self-starter, gets involved quickly, takes on difficult tasks with enthusiasm.
o Takes action to achieve goals beyond what is required.
o Energy: Maintains high activity / productivity level. Operates with vigor, effectiveness and determination over extended periods of time.
o Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity).
o Strives to understand the details. Balances, analyzes and takes appropriate action
o Communication - Presents ideas effectively, actively listens, and works across functional boundaries with the ability to effectively communicate with customers, co-workers and store personnel.
o Can work in group or alone; oriented towards the good of the whole.
o Able to build solid working relationships
o Able to effectively deal with change and adversity in the work place
o Demonstrated ability to deliver consistent results while building organization capabilities.
o Manage job professionally and with a high level of organization.
o Able to practice safe working habits at all times
o Be at least 21 years of age for DOT covered position
o High School Diploma / GED equivalent
o Must have a valid Class A CDL with airbrake endorsement meeting DOT requirements
o Successful completion of post offer background checks, drug screen, DOT physical and motor vehicle report for moving violations
o Ability to work early morning/late night hours
o Willing to work over 40 hours when required
o Willing to work any day of the week, weekends and Holidays
o Ability to work safely
o Ability to read, write and speak English
o 2 years or more Class A driving experience in a business environment preferred
o Grocery/Retail experience preferred

o Standing/Walking: Frequently, while performing some duties in warehouse; walking, up to 4 hours per shift on concrete surfaces.
o Lift/Carry: Frequently, 1-5 pounds individual ice cream products up to 800-1000 items per stop or 4,000-7,000 items daily- no carrying. Occasionally (15%), up to 40 pounds boxed pizza and/or 6-8 pack ice cream product from pallet to freezer rack or six-wheel cart, carry short distance up to 6 feet.
o Sitting: Occasionally (10%), while operating vehicle between customer locations, can be subject to heavy traffic and vibration of the vehicle while in motion. Static position when driving vehicle to and from customer locations.
o Head/Neck: Frequently, moving head and neck while loading/unloading items from vehicle to carts, carts to freezer shelves and performing back room stocking duties off loading pallets of products to freezer carts.
o Push/Pull: Frequently, using both hands and arms while moving materials via wheeled cart, exerting a force up to 15-35 pounds depending on surface/slope. Rarely up to 35-75 pounds of force moving palletized load using pallet jack.
o Hands/Arms: Frequent use of both hands/arms throughout work shift while stocking products. Frequent use of both hands/arms throughout the work shift while forward reaching, handling, gripping, power grasping, fingering and above shoulder reaching while stocking ice cream products.
o Climbing: Rarely or not at all depending on employee height and store set-up/location, using small step ladder.
o Bending/Twisting: Frequently bending at waist 30-45 degrees while loading/unloading items from carts to freezer shelves and performing back room stocking duties off loading pallets of ice cream products to freezer carts.
o Kneeling/Crouching: Occasionally, while stocking of freezer display shelves or off loading of pallets at floor level.
o Balance: wet & icy conditions in freezer units and condensation on tile floors as well as leaning into freezer units to stock shelves.
o Head and Neck: Frequently, moving head and neck while loading/unloading items from vehicle to carry aids, carry aids to freezer shelves and performing back room stocking duties, and off - loading pallets of products to freezer carry aids.
o Other Demands: Subject to cold temperatures -20 degrees F, while working in store freezer units up to 20 minutes, 5-7 times daily.
o Work is performed 50-80% of time at customer locations delivering products, 20-50% on the road driving vehicle.
o Hazards: Driving a variety of 12-15 ton vehicles in all types of weather, slippery surfaces, lifting hazards, exposure to moving vehicles and equipment, traffic hazards, fall hazard from work on dock and tailgate, fumes, odors and some bouncing, jarring, vibration from
truck operation.
o Machinery: Moving machinery, such as bailers, compactors and potentially fork trucks.
o Tools/Equipment Used: 12-15 ton truck, hand truck, pallet jack, forklift, carts, dollies, straps, lift gates, and pallets
o Safety Equipment: Seat belts, gloves, hearing and eye protection as required.
o Employee is exposed to moving machinery such as bailers, compactors and potentially fork trucks.
o Normal traffic hazards while operating vehicle.
This description should not be construed to contain every responsibility that an incumbent in this job may be required to perform. Incumbents are required to perform other related functions assigned.
Nestl Dreyer's Ice Cream Company is an Equal Opportunity Employer and is looking for diversity in candidates for employment.
The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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