Customer Service

Skills



  • Graphic Designer

  • Supervisor

  • Install Coax/CAT V Cable

  • Installing computer software

  • Secured radio systems repair

  • Inventory control


Education



  • Associates Degree, Westwood College, Arlington, VA, May 2015

  • Security Guard Certification, Baltimore, MD, December 2012

  • Combat Communications Training, 12 months, Baghdad, Iraq, April 2003 – April 2004

  • Combat Lifesavers Course, 40 hrs. , Fort Polk, LA, 2004

  • Drivers Safety Training Course, 120 hrs. , Fort Polk, LA, 2002

  • Signal Support Systems Specialist Course, 17 weeks, Fort Gordon, GA, 2002


Work Experience


Security Officer, December 2012 – October 2013 Broadway Services, Baltimore, MD



  • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

  • Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.

  • Contributes to team effort by accomplishing related results as needed.

  •  Lifting, Surveillance, Deals with Uncertainty, Judgment, Objectivity, Dependability, Emotional Control, Integrity, Safety Management, Professionalism, Reporting


.


Communications Specialist, November 2010 –May 2013   US Army Reserves, Upper Marlboro, MD



  • Supervise, install, employ, maintain, troubleshoot, and assist users with battlefield signal support systems, terminal devices, satellite communications equipment, and automated telecommunications computer systems, to include local area networks, wide area networks, and routers. 

  •  Operate and perform preventive maintenance checks and services on assigned vehicles.

  • Complete preventive maintenance and repairs on secured radio systems 

    • Issue and receive secure equipment for military missions




Senior Game Advisor, June 2011 –May 2012 GameStop, Laurel, MD



  • Assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return.

  •  Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance.


 


Communications Technician 3, December 2006 – February 2010 Comcast, Washington, DC



  • Performed requested and non-pay disconnects, and changes of service, while adhering to Comcast procedures and safe work practices.

  • Installed and remove converters in order to provide customer with upgrades or downgrades in service.

  • Cleaned, maintained and stock vehicle and equipment in order to be prepared to perform required duties.

  • Reviewed all requested services with the customer in order to ensure understanding and agreement.

  • Properly operated and maintained installation/service tools and equipment.

  • Install cable service for new customers

  • Perform disconnects and/or retention procedures


.


Substitute Teacher, September 2006 – December 2006 Board of Education, Suitland, MD



  • Assisted teachers by monitoring the students as they complete their work assignments. 

  • Administer SAT/ACT tests. 

  • Provided hallway security during class and lunch breaks.

  • Teach basic social block (Math, Science, Social Studies, English)

  • Assisted in the media center by administering SAT Tests


 


Communications Specialist, February 2006 – February 2007 US Army National Guard, Fort Beauregard, LA



  • Supervised, installed, employed, maintained, did troubleshooting, and assisted users with battlefield signal support systems, terminal devices, satellite communications equipment, and automated telecommunications computer systems, to include local area networks, wide area networks, and routers.

  • Prepared maintenance and supply requests for unit level signal support.

  • Operated and performed preventive maintenance checks and services on assigned vehicles.


Sales Associate, December 2005-February 2006 Sears, Alexandria, LA



  • Learned and operated all functions on the cash register. 

  • Maintained the stock room and sales floor

  • Trained and assisted new employees. 

  • Kept area around cash register neat and clean

  • Completed sales and kept logs of all daily transactions


 


Communications Specialist, October 2001- October 2005 US Army Fort Polk, LA



  • Prepared maintenance and supply requests for unit level signal support.

  •  Operated and performed preventive maintenance checks and services on assigned vehicles.

  • Received multiple high achievement awards for outstanding performances while temporarily assigned to Iraq 

  • Received promotion based on superior performance ratings


 

  • ID#: 109555
  • Location: Laurel, MD , 20707

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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