Benefits Coordinator

Louise Robin Walker


301-922-8498 (cell)                                                                            msrobwalker11@gmail.com





Professional Profile



Reliable administrative professional with extensive experience in front office support which includes front desk/reception coverage, billing review, accounting, meeting planning in federal government, academic, and mental health field.  I have
over twenty years in providing various administrative support duties.  I am open to leaving new things and take on additional responsibility. 


 


SELECTED ACCOMPLISHMENTS



Reviewed therapeutic billing for mental health clinic with over six hundred patients and annual budget of $6 Million



Processed authorizations for patient referrals via Maryland Medicaid’s Value Options online system



Licensed to sell term life insurance and other insurance products in the state of Maryland


Served as staffing analyst for Human Resources for staff of twenty


Conducted routine customer satisfaction surveys


Managed case number assignment hotline for Federal Housing Administration home loans


Coordinated logistics and travel for bi-annual
meetings for Rural Development conferences




AREAS OF EXPERTISE



Administrative Skills



Managed Psychiatric Clinic with two doctors and two nurse practitioners during late evening and Saturday hours for clinic serving more than one hundred and fifty patients



Prepared meeting minutes for weekly management and biweekly staff meetings


Managed and tracked office equipment and GSA-leased vehicles for official use


Created Office Procedures Manual for use an on-board tool for new staff and contractors


Scheduled meetings and coordinated appointment calendar for managers and staff 





Communication and Interpersonal Skills



Spoke with prospective patients for referrals for service to Medicaid-only mental health clinic




Followed up with therapists and contractors regarding billing documentation and corrections


Scheduled monthly follow-up appointments with medicine management (Psychiatry) patients


Met with individuals and families regarding term life insurance needs and recruited others interested in insurance industry


Coordinated with domestic and international embassy staff in regards to personnel  travel requirements for official international travel for meetings and investigations


 


Technology and Systems Competence



Entered authorization requests and confirmed eligibility for mental health patients in Maryland Medicaid’s Value Options online system


Prepared requests for country clearance for staff and numerous invitational travelers traveling overseas on official business via Department of State’s electronic cable system


Used Microsoft Word and Excel to prepare weekly statistics for supervisor and management


Used other Microsoft programs daily for preparing correspondence to patients, preparing responses for requests for medical records, and coordinated staff calendars for meetings




Fiduciary Skills



Assisted Inspector General and Deputy Inspector General/Legal Counsel in the development, planning, and tracking of annual budget of $10 Million


Prepared, processed and reconciled all office obligations in agency’s financial systems at the Dept. of Agriculture, Dept. of Labor, and U.S. Peace Corps


Purchased supplies and reconciled credit card statements for office equipment, requests for other services and training


Prepared initial paperwork related to budgets establishing cooperative agreements for each newly-created State Rural Development Council (SRDC) based on by-laws and regulations set forth by their Council’s leadership


Analyzed and reviewed monthly financial reports for proper allocation of grant funds in accordance with university policies


Processed monthly reconciliation of imprest fund for reimbursement of local travel, official phone calls, and miscellaneous expenses


Dispensed and reconciled monthly allocation for transportation subsidy program for staff


Received payment from cash pay patients and provided receipts for services; forwarded cash to billing manager 


PROFESSIONAL EXPERIENCE



Compliance Coordinator, All That’s Therapeutic, Inc. Oxon Hill, MD, 2015-2016

District Representative, Primerica Life Insurance, Lanham, MD 2013-2015


Office Administrator, U.S. Peace Corps, Washington, DC, 2002-2011


NPO Coordinator, U.S. Department of Agriculture, Washington, DC,  1999-2002


Office Manager, Georgetown University, Washington, DC, 1998-1999





Office Manager





 

  • ID#: 131349
  • Location: Laurel, MD , 20708

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