Benefits Coordinator

Louise Robin Walker

301-922-8498 (cell)                                                                  

Professional Profile

Reliable administrative professional with extensive experience in front office support which includes front desk/reception coverage, billing review, accounting, meeting planning in federal government, academic, and mental health field.  I have
over twenty years in providing various administrative support duties.  I am open to leaving new things and take on additional responsibility. 



Reviewed therapeutic billing for mental health clinic with over six hundred patients and annual budget of $6 Million

Processed authorizations for patient referrals via Maryland Medicaid’s Value Options online system

Licensed to sell term life insurance and other insurance products in the state of Maryland

Served as staffing analyst for Human Resources for staff of twenty

Conducted routine customer satisfaction surveys

Managed case number assignment hotline for Federal Housing Administration home loans

Coordinated logistics and travel for bi-annual
meetings for Rural Development conferences


Administrative Skills

Managed Psychiatric Clinic with two doctors and two nurse practitioners during late evening and Saturday hours for clinic serving more than one hundred and fifty patients

Prepared meeting minutes for weekly management and biweekly staff meetings

Managed and tracked office equipment and GSA-leased vehicles for official use

Created Office Procedures Manual for use an on-board tool for new staff and contractors

Scheduled meetings and coordinated appointment calendar for managers and staff 

Communication and Interpersonal Skills

Spoke with prospective patients for referrals for service to Medicaid-only mental health clinic

Followed up with therapists and contractors regarding billing documentation and corrections

Scheduled monthly follow-up appointments with medicine management (Psychiatry) patients

Met with individuals and families regarding term life insurance needs and recruited others interested in insurance industry

Coordinated with domestic and international embassy staff in regards to personnel  travel requirements for official international travel for meetings and investigations


Technology and Systems Competence

Entered authorization requests and confirmed eligibility for mental health patients in Maryland Medicaid’s Value Options online system

Prepared requests for country clearance for staff and numerous invitational travelers traveling overseas on official business via Department of State’s electronic cable system

Used Microsoft Word and Excel to prepare weekly statistics for supervisor and management

Used other Microsoft programs daily for preparing correspondence to patients, preparing responses for requests for medical records, and coordinated staff calendars for meetings

Fiduciary Skills

Assisted Inspector General and Deputy Inspector General/Legal Counsel in the development, planning, and tracking of annual budget of $10 Million

Prepared, processed and reconciled all office obligations in agency’s financial systems at the Dept. of Agriculture, Dept. of Labor, and U.S. Peace Corps

Purchased supplies and reconciled credit card statements for office equipment, requests for other services and training

Prepared initial paperwork related to budgets establishing cooperative agreements for each newly-created State Rural Development Council (SRDC) based on by-laws and regulations set forth by their Council’s leadership

Analyzed and reviewed monthly financial reports for proper allocation of grant funds in accordance with university policies

Processed monthly reconciliation of imprest fund for reimbursement of local travel, official phone calls, and miscellaneous expenses

Dispensed and reconciled monthly allocation for transportation subsidy program for staff

Received payment from cash pay patients and provided receipts for services; forwarded cash to billing manager 


Compliance Coordinator, All That’s Therapeutic, Inc. Oxon Hill, MD, 2015-2016

District Representative, Primerica Life Insurance, Lanham, MD 2013-2015

Office Administrator, U.S. Peace Corps, Washington, DC, 2002-2011

NPO Coordinator, U.S. Department of Agriculture, Washington, DC,  1999-2002

Office Manager, Georgetown University, Washington, DC, 1998-1999

Office Manager


  • ID#: 131349
  • Location: Laurel, MD , 20708

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