Customer Service Representative

Amanda A. Adams
8107 Fenwick Court | Laurel, MD 20708 | 240.603.8145 (c) |

• CPR and First Aid Certified daycare assistant seeking a long term position that will utilize and maximize my innate ability to connect with children
• Trustworthy, energetic and honest professional with profound patience and understanding when dealing with children
• Ability to handle emergency situations calmly and effectively
• Excellent communication, organizational, planning and interpersonal skills; creative thinker that can immediately contribute to the work environment and assist in developing and implementing new and innovate ideas to the team
• Experience in administrative, office management, and customer service settings and ability to use computer skills, including Microsoft Office Suite, to accomplish various tasks and responsibilities.


Personal Child Care Assistant​ ​​​ ​
2008 - Present
• Keep records of daily activities and health information about each child and arrange reports for parents
• Teach basic language, math lessons, personal cleanliness and social interaction
• Organize leisure activities such as games, crafts, outingsand exercises
• Prepare bottles and snacks, provide emotional comfort, and monitor activities throughout the course of the day, including during meals and rest periods
• Implement child development programs,

Server, Buffalo Wild Wings (Part-time)​​​​​​​
February 2015 - April 2015
• Provided exceptional customer service in dining area
• Processed dine-in and carry out orders, communicated with other dining staff to ensure accurate customer orders

Package Handler, United Parcel Service (Seasonal)​​​​​​
November 2014 – January 2015
• Lifted and handled packages up to 70lbs for loading onto delivery trucks
• Assist driver with deliveries as needed during busy season

Cashier, Popeye’s Louisiana Kitchen ​​​​​
August 2011 – March 2014
• Greeted customers and provided prompt and friendly service
• Itemized and totaled customer merchandise selection at checkout counter
• Processed payments via cash, charge card, or vouchers for purchases
• Issued receipts, refunds, credits, or change due to customers, and maintained a clean and orderly checkout area

Receptionist/Front Desk Assistant, Bates & Trucking ​​​​​ ​​​​
May 2011 – July 2011
• Greeted visitors and answered inquiries about the company and its services
• Answered multi-line telephone system and routed calls to the appropriate party
• Managed and maintained scheduled for staff
• Opened, sorted, and distributed incoming correspondence, including faxes and emails
• Prepared memos, letters, and other documents, using MS Word
• Filed and retrieved documents and reports as requested

Deli/Courtesy Clerk, Safeway ​​​​​​ ​​ ​​​​​​​​
August 2010 – March 2011
• Processed customer orders in an efficient, accurate, and courteous manner
• Assisted with grocery and vehicle services
• Prepared, wrapped, boxed, sliced and stocked deli department products
• Experience with scale printer machines, ensuring weights and pricing is correct
• Ensured departments are clean, well-merchandised, colorful and inviting to attract customers and promote sales

Cashier/Stock Clerk, Wet Seal ​​​​​​​ ​ ​​​​​​​​
December 2010 – May 2011
• Sought to develop long-term relationships with customers with the intention of making them repeated loyal customers
• Designed and grouped advertising signs and displays of stock on shelves and tables to attract customers and promote sales
• Took inventory and examined current merchandise to identify items to be reordered or replenished and ensuredshipments were accurate
• Received, opened, unpacked and issued sales floor merchandise
• Itemized and totaled customer merchandise selection at checkout counter
• Handled cash and credit transactions from customers

Bowie High School, Bowie, MD​​​​​​
Diploma - June 2011
  • ID#: 142313
  • Location: Laurel, MD , 20707

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

20 Customer Service Representatives
Frederick, MD Randstad
Customer Service Representative
Cambridge, MD Pizza Hut
Customer Service Representative - ED Registration
Annapolis, MD Arundel Medical Center
Customer Service Representative - Pump and Power
Jessup, MD Sunbelt Rentals, Inc.
Contingent Customer Service Representative
Bethesda, MD Imagine One
Senior Customer Service Representative
Bethesda, MD Constellation West