Customer Service Representative

Amanda A. Adams
8107 Fenwick Court | Laurel, MD 20708 | 240.603.8145 (c) |

• CPR and First Aid Certified daycare assistant seeking a long term position that will utilize and maximize my innate ability to connect with children
• Trustworthy, energetic and honest professional with profound patience and understanding when dealing with children
• Ability to handle emergency situations calmly and effectively
• Excellent communication, organizational, planning and interpersonal skills; creative thinker that can immediately contribute to the work environment and assist in developing and implementing new and innovate ideas to the team
• Experience in administrative, office management, and customer service settings and ability to use computer skills, including Microsoft Office Suite, to accomplish various tasks and responsibilities.


Personal Child Care Assistant​ ​​​ ​
2008 - Present
• Keep records of daily activities and health information about each child and arrange reports for parents
• Teach basic language, math lessons, personal cleanliness and social interaction
• Organize leisure activities such as games, crafts, outingsand exercises
• Prepare bottles and snacks, provide emotional comfort, and monitor activities throughout the course of the day, including during meals and rest periods
• Implement child development programs,

Server, Buffalo Wild Wings (Part-time)​​​​​​​
February 2015 - April 2015
• Provided exceptional customer service in dining area
• Processed dine-in and carry out orders, communicated with other dining staff to ensure accurate customer orders

Package Handler, United Parcel Service (Seasonal)​​​​​​
November 2014 – January 2015
• Lifted and handled packages up to 70lbs for loading onto delivery trucks
• Assist driver with deliveries as needed during busy season

Cashier, Popeye’s Louisiana Kitchen ​​​​​
August 2011 – March 2014
• Greeted customers and provided prompt and friendly service
• Itemized and totaled customer merchandise selection at checkout counter
• Processed payments via cash, charge card, or vouchers for purchases
• Issued receipts, refunds, credits, or change due to customers, and maintained a clean and orderly checkout area

Receptionist/Front Desk Assistant, Bates & Trucking ​​​​​ ​​​​
May 2011 – July 2011
• Greeted visitors and answered inquiries about the company and its services
• Answered multi-line telephone system and routed calls to the appropriate party
• Managed and maintained scheduled for staff
• Opened, sorted, and distributed incoming correspondence, including faxes and emails
• Prepared memos, letters, and other documents, using MS Word
• Filed and retrieved documents and reports as requested

Deli/Courtesy Clerk, Safeway ​​​​​​ ​​ ​​​​​​​​
August 2010 – March 2011
• Processed customer orders in an efficient, accurate, and courteous manner
• Assisted with grocery and vehicle services
• Prepared, wrapped, boxed, sliced and stocked deli department products
• Experience with scale printer machines, ensuring weights and pricing is correct
• Ensured departments are clean, well-merchandised, colorful and inviting to attract customers and promote sales

Cashier/Stock Clerk, Wet Seal ​​​​​​​ ​ ​​​​​​​​
December 2010 – May 2011
• Sought to develop long-term relationships with customers with the intention of making them repeated loyal customers
• Designed and grouped advertising signs and displays of stock on shelves and tables to attract customers and promote sales
• Took inventory and examined current merchandise to identify items to be reordered or replenished and ensuredshipments were accurate
• Received, opened, unpacked and issued sales floor merchandise
• Itemized and totaled customer merchandise selection at checkout counter
• Handled cash and credit transactions from customers

Bowie High School, Bowie, MD​​​​​​
Diploma - June 2011
  • ID#: 142313
  • Location: Laurel, MD , 20707

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