Veronica Louis-Jean
                                                                     8241 Imperial Drive
                                                                    Laurel, MD 20708

 A highly motivated individual looking for a professional position Security Officer

Customer focused technical support specialist with hands-on experience gained through a position and in an intensive training environment, excellent technical support, and troubleshooting and solution development skills.  Motivated and proactive problem solver, Dedicated to exceeding expectations, Solid work ethic, Effective time and deadline management, work optimization and client relationship skills with a high focus on providing excellent customer service skills.

  - Speaking and understanding a foreign language Creole
- Previous experience with Windows XP operating system
- Previous experience in providing over phone assistance to customers
- Training and experience building, installing, configuring computer systems and components
- Training and experience installing and configuring computer software
- experience using virtual machine software
- Experience using Microsoft Office applications
- Strong communication and people skills, both written and verbal
- Ability to maintain a reliable and methodical approach to support and documentation
- Ability to perform under time constraints, and good judgment under pressure
- Experience and training in network fundamentals
- Training in Information Assurance
- Experience in HTML coding and web page building
- Experience with VoIP phone systems
 -A+, Net+ and security + Certification Training
-Stratford University:       Associate of Applied science in Network Management and Security: Dale City, VA     11/05-12/07

 Trinity  Security Service                                              Alexandria,VA 08/2011-Current
Mark Center Site
Contract Armed Sceurity Officer- 
Assist in physical Security requirement . Greeting employees and visitoring entering and exiting the building. monitoring and securing area and assigned post. observe and report. Assist with employees and visitor in entering and exiting the building. Also worked on the X-Ray Machine at the visitor center at the Mark Center. X-Ray all visitor and package and bags that enter the building.

Ares Group
Alexandria, VA 10/06 to 8/2011 (Ares took over Deco Contract)
Contract Security Officer
Assist in physical security requirements. Contracted to Defense Information Systems Agency to provide physical security to DISA sites. Conduct e-mail correspondence through Microsoft Outlook. Utilize Microsoft Word and Excel to create, edit, and read documents pertaining to security and safety. Answer multiple line hardware-based IP phone; transferring, placing on hold and conferencing calls as needed.
Deco Security Service -
Alexandria VA -08/04-10/06        (Lost Contract to Ares)
Contract Security Officer -Receptionist

-Greeting Visitors and employees receive phone calls and transfer calls. Operate with switchboard phones look up employee on (SIMS&JPAS) check level of clearances to determine certain badges. Issues contractor and employee badges with use of acacard. Arranging meeting for employee and visitor setup badge for different events. Call for escort on the Motorola radius cp200 radio for visitors and contractor.
Vance Protection Service
McLean VA 6/03-10/04
Contractor Security Officer

-Week Shift Supervisor monitoring over 150 officer on a shift, assign schedules for weekly shift, observe and report incidents and direct orders. Required to handle sensitive and confidential information, responding to incident, answering telephone as switchboard operation, communication transmit information by codes using Motorola radius cp200 radio monitoring camera and alarm systems provide organizational skills.
Computer Learning Center
Manassas, VA 11/02-4/03
Front Desk Receptionist-

Provide quality professional assistance to customer and business clientele, provide quality customer service for both internal and external customers, assisting in accordance with departmental needs in areas such as flexibility in scheduling and alternating shifts, responsible for the processing, handling, and management of customer inquiries worked as a member of an elite team of sale professionals.
- Department of Defense Information Assurance certification
- Department of Criminal Justice Services License: State Of VIRGINIA
- First Aid& Adult, Infant CPR, Baton License and Automated External Defibrillation
- DCJS Virginia Fire Armed License
-DCJS Unarmed Seccurity License
- fist Aid, Cpr Adult, child and infant and baton

  • ID#: 73146
  • Location: Laurel, MD , 20708

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