Administrative Assistant



NADJIE L.
BERHANU



3268
Amazon Lane
· Laurel, MD 20724



berhanunadjie1@gmail.com



(M) 301-221-1750



 



 






PROFESSIONAL SUMMARY




  • Fourteen years of increased responsibility and leadership
         experience in the Financial Aid industry.

  • Demonstrated knowledge of Title IV, State and Institutional
         policies and the ability to maintain compliance with all Department of
         Education regulations.

  • Group leadership skills which emphasize collaboration,
         consensus building, conflict resolution and problem solving.

  • Exemplary execution of project, departmental and task management
         efforts.

  • Highly effective leadership, communication (oral and
         written), presentation, and advocacy skills on issues related to student
         development and success

  • Strong commitment to customer service and community
         relations, and a willingness to take a proactive approach to improving
         services through direct personal contact with students. 

  • Devoted to high-quality results, excellence and professional
         growth. 

  • Strong organizational, interpersonal and communication
         skills.

  • Technologically savvy with years of Microsoft Office and
         proprietary software experience.



 



 



EXPERIENCE



 



The Art Institute of Washington, Arlington, VA                                                  
     February 2014 - Present



Consultant



 




  • Supervising the daily office operations including,
         interviewing and hiring; providing technical direction and guidance;
         scheduling regular staff meetings; making employment transfer and
         promotion recommendations. 

  • Responsible for the overall administration of all
         financial aid programs including federal and state audit preparation.  

  • Conducting needs analysis and determine individual
         student eligibility for various aid programs; verify documents and
         maintain student generated information used to determine eligibility for
         financial aid; advise students regarding academic and career objectives in
         relation to financial aid; review student status to determine continuance
         or increase/decrease of aid. 

  • Resolving and/or assisting in the resolution of problems and/or
         complaints and initiate corrective action as appropriate.

  • Reviewing correspondence from students with special
         circumstances and resolved as appropriate; interviewing and advising students
         regarding financial aid eligibility. 

  • Providing professional leadership in recruiting,
         maintaining, and developing staff members. 

  • Establishing a productive working relationship with
         College constituencies and shared governance groups facilitating effective
         delivery of programs and services in meeting the needs of students. 

  • Promoting and displaying strong customer service skills

  • Conducting weekly staff meetings- inclusive of various departments
         to discuss campus wide initiatives

  • Conducting onsite training in the areas of verification and new
         Financial Aid Officer  training



 



 



The Art Institute of Washington, Arlington, VA                                                      February
2007 – November 2013



Associate Director of Financial Aid



 




  • Served as Interim Director managing a staff of fourteen.  

  • Supervised the daily office operations including, interviewing
         and hiring; providing technical direction and guidance; scheduling regular
         staff meetings; making employment transfer and promotion recommendations. 

  • Responsible for the overall administration of all
         financial aid programs including federal and state audit preparation.  

  • Conducted needs analysis and determine individual
         student eligibility for various aid programs; verify documents and
         maintain student generated information used to determine eligibility for
         financial aid; advise students regarding academic and career objectives in
         relation to financial aid; review student status to determine continuance
         or increase/decrease of aid. 

  • Resolved and/or assisted in the resolution of problems and/or
         complaints and initiate corrective action as appropriate.

  • Reviewed correspondence from students with special
         circumstances and resolved as appropriate; interviewed and advised
         students regarding financial aid eligibility. 

  • Provided professional leadership in recruiting,
         maintaining, and developing staff members. 

  • Established a productive working relationship with
         College constituencies and shared governance groups facilitating effective
         delivery of programs and services in meeting the needs of students. 

  • Promoted and displayed strong customer service skills

  • Thoroughly reviewed all verification files quarterly to assure
         accuracy

  • Monthly review of exit files (derived from Last Date of Attendance
         reports) to insure accuracy and timely processing of exit interviews for
         all Title IV recipients

  • Conducted weekly staff meetings- inclusive of various departments
         to discuss campus wide initiatives

  • Developed plans to promote campus wide initiatives to encourage
         Default Prevention, Debt Management, and Loan Consolidation

  • Completed yearly Performance Reviews for each staff member

  • Conducted onsite training in the areas of verification and new
         Financial Aid training



 



The Art Institute of Washington, Arlington, VA                                                 January 2003 – February 2007



Assistant Director of Financial Aid



 




  • Managed and trained
    Financial Aid Officers on EDMC and Dept of Education policies and procedures.

  • Assisted the Director of Financial Aid in monthly
    staff training assessments and routine office management.

  • Utilized
    productivity reports as appropriate to job duties.

  • Disseminated
    Financial Aid and school-funding information to Financial Aid Officers for new,
    continuing and graduating students.

  • Conducted
    training at weekly department meetings and/or annual meetings as requested.

  • Coached and developed
    staff in areas of improvement, professional development and best practices. 













 



The Art Institute of Fort Lauderdale, FL                                                              February
2001 – December 2002



Financial Aid Officer/Student Loan Advisor




  • Assisted new,
    continuing and returning students and parents with the completion of financial
    aid forms

  • Developed, negotiated
    and finalized student financial plans and ensured student account balances to current
    status.

  • Researched new
    sources of alternative funding to Title IV aid.

  • Completed Basic
    Verification and C-Code Requirements as needed within federal and state
    regulations

  • Provided
    financial aid information throughout The Art Institute school system regarding
    school funding

  • Managed and
    maintained student loan default prevention.

  • Served as information
    resource for students (and parents) concerning federal and private lender loans.

  • Conducted
    entrance and exit loan interviews for new, returning and graduating students.

















 



 



The Little Academy Preschool, Fort
Lauderdale, FL                                                             June
1994 – March 2000



Associate Director/Preschool Teacher 




  • Maintained staff
    and student records in compliance with Children and Family Services and State
    Regulations

  • Supervised and
    trained preschool teachers and aides regularly.

  • Planned and
    conducted activities for a balanced program of instruction, demonstration, and
    work time that provided students an opportunity to observe, question and
    investigate.

  • Met with parents
    and guardians to discuss their children’s progress and needs, determine their
    priorities for their children and suggest ways that they can promote learning
    and development.

  • Attended
    professional meetings, educational conferences, and teacher training workshops
    to maintain and improve professional competence.

  • Prepared materials
    and classrooms for class activities.

  • Conferred with
    other staff members to plan and schedule lessons promoting learning, following
    approved curricula.















 



 



 



EDUCATIONAL BACKGROUND



Liberty University, Lynchburg, VA



Early Childhood Education-



 



Fort Lauderdale H.S. 1991



 



Computer Skills



Microsoft Office Software, Electronic Loan Management
System (ELM), National Student Loan Database System (NSLDS), Common Origination
and Disbursement System (COD), CARS



 



 



References available upon request



 

  • ID#: 87914
  • Location: Laurel, MD , 20724

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