Customer Service, Administrative, Secretary, Accounts Receivable

Hanna M. Chism 605 Park Avenue Laurel, MD 20707 (301) 442-9956 hchism2000@yahoo.com ______________________________________________________________________________ The George Washington University Medical Faculty Associates​Washington, DC Health Information Technician Medical Records Department. March 2014-Aug 2015 Processed daily incoming Legal medical records requests. Researched medical records for patients dates of services requested. Logging of Medical Records Requested daily. Prepared medical records invoices needed to pay for legal requests. Communicated with attorneys and/or their paralegals with any outstanding legal documentation required to expedite requests. Reviewed Subpoenas and Power of Attorneys as needed. Processed credit card payments and check payments for payment of medical records. Processed incoming Insurance denial requests requested by the following departments:Credit/Collections, Billing and the Electronic Billing Department. Composed daily/monthly stat reports of Medical Records Received/processed to the Director of HIM. Patient Account Representative July 2011-March 2014 Identified problem accounts with payers; investigated and corrected errors, followed-up on missing account information, and resolved past-due accounts. Answered inquiries by phone regarding past-due accounts; researched incorrect addresses for past-due accounts. Contacted responsible party to resolve delinquent accounts; prepared payment plans and monitored adherence to plans by responsible party; directed accounts to outside collection agencies when necessary. Contacted attorneys, employers, physicians, and others necessary to obtain information for resolution of credit and collection matters, prepared reports to identify and resolve accounts receivable and referral problems. Posted data, verified and performed mathematical computations; maintained files. Composed and typed correspondences, memos, letters, etc. Assisted with Cash Posting Department, as needed, posting payments to meet end of month deadlines. Senior Account Clerk​​Senior Account Clerk​​​​​​​ October 2008-July 2009​ Administrative/clerical support for the leadership team. Included answering the telephone, typing/word processing of documents, excel spreadsheets/reports, maintaining calendars, copying, faxing, greeting visitors, setting up files, processing and tracking bad debt for various Hospitals, and ordering and tracking business equipment for the organization. Majestic Title Corporation​​August 2005-January 2008​ Glen Burnie, MD Title Processor Processed and reviewed for completeness and organization of the closing file(s). Ordered all necessary information for upcoming closing(s), including payoff(s), title evidence, mortgage documentation, inspections and other pertinent information. Scheduled closings. Prepared Title Commitments. Obtained and reviewed all documents to satisfy lien holders. Maintained accuracy of files throughout the closing process. Informed appropriate persons if additional documentation or action is necessary. Followed the progress of loan and title work and facilitated corrections of problems to help maintain a timely closing date. Prepared and submitted closed loan or assumption package, deposits and disbursement documentation, recording packages and commission package to the appropriate departments or entities. Prepared transferring and mortgage documentation, HUD Settlement Statements and other required miscellaneous documents for execution. Ensured the execution of necessary documents prior to closing. Responsible to accurately prepare trust account checks and commission checks for multiple brokerages. Balanced closing files. Met with sellers for execution of necessary documents for closing including explanation of documents and closing costs. Ensured that all outstanding checks and escrows were cleared and disbursed. Responded in a timely, professional and courteous manner to any phone inquiries from our customers regarding pending and closed files. Communicate with sales associates and client about the closing process. Determine and verify title exceptions. Communicate the problem (or potential problem) to the clients and their respective sales associates or attorneys. Assist to resolve title issues prior to closing. Assist with business marketing to help increase business. Performed administrative duties such as, answer phones, type, proof, package, and distribute documents and files, copy, retrieve files, process mail and courier deliveries and help with mailings. Provided support as needed for others in Closing Center and any additional responsibilities as requested or assigned. Rosenberg & Associates, LLC​​July 2004-January 2005​ Bethesda, MD Title Processor Please review the above prior job description. (Majestic Title Corporation) American Title & Escrow Co.​​June 2000-Jan 2004​​ Silver Spring, MD Title Processor Please review the above prior job description. (Majestic Title Corporation) Executive Assistant​​​​September 1999-June 2000​ Silver Spring, MD Provided support to various managers of three or more. Supervised support personnel as needed. Accurately compiled and completed reports for review and approval by a key administrative official. Effectively composed and edited confidential correspondences and documents in accordance with established policies and procedures. Created and diligently maintained a variety of confidential files in accordance with established policies and procedures. Promptly sorted, opened and distributed mail, responded to routine correspondences or routing to the appropriate parties promptly. Promptly and courteously answered and screened phone calls, routed calls as appropriate within established customer service guidelines, accurately recorded messages and delivered to the appropriate party in a timely manner. Accurately maintained calendar; made necessary arrangements for appointments, meetings, seminars, conferences or travel in a timely manner. Scheduled appointments, meetings and luncheons, notifying all participants in a timely manner; provided meeting support such as agenda preparation and arrangements. Provided prompt and courteous assistance to customers. In the absence of management, exercised initiative and judgment in responding to customer problems or complaints promptly, if unable or unqualified to assist, promptly referred the problems/complaints to the appropriate party or department and followed-up to ensure problem resolution. ______________________________________________________________________________ Education:​Howard Community College Computer Knowledge: Microsoft Office, Landtech for Dos, Landtech, IDX, Touchworks, Allscripts, Siemens, Image Silo, Quadramed, Bayscribe, Citrix, C-Bayscribe, and Rumba Typing Skills: 60 wpm Certification: Maryland Land Title Association Pre-Licensing

  • ID#: 91976
  • Location: Laurel, MD , 20707

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